Information is critical to ensure the safe, reliable and effective operation of any industrial process.

Original Equipment Operators (OEMs), such as Caterpillar, Komatsu and Bucyrus, use Web Portals and systems such as LinkOne to distribute their Parts Catalogs and Technical Manuals to their customers.

Despite offering important benefits for the OEMs, these "technical documentation distribution channels" have generated many challenges for Equipment Operators (their customers).

The lack of integration of this information to the Equipment Operators' ERPs (SAP, Ellipse, etc.), in addition to the constant changes OEMs generate to their technical documents (parts supersessions, technical bulletins), lack of standarization and multiplicity of sources, generate important inefficiencies to the maintenance and procurement processes of most industrial operations.


How do we help?

Through a combination of professional services and powerful complementary solutions, Metanoia helps its customers redefine how technical documentation is managed and taken care of. Our permanent monthly support includes: Tracking and monitoring OEM Portals and CDs. Collecting necessary information. Organizing and classifying information. Structuring, standardizing, indexing and converting information to an open standard format. Generating reports with changes. Developing plug-ins for automatically "feeding" the information to the desired processes and systems. .